Account Management
What is My Account?
'My Account' is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to:
- Manage/edit all your personal data like address, phone number, email id Change your password
- Track the status of your orders
- Review past purchases
- Access your wishlist
- Save your billing address for faster shopping
How can I create an account?
The moment you sign up on our website your The Posh account is automatically created.
Do I need an account to shop on theposh.in?
It's not mandatory to have an account to shop on theposh.in, you can "Checkout as Guest" ,however by signing up you can enjoy the following benefits:
- Track your orders
- Review past purchases
- Request your return or exchange
- Access the wishlist
Is it free to join theposh.in
Yes. There is no cost associated with setting up an account.
What should I do if I have forgotten my password ?
Contain will be given by Codexia
Orders And Tracking
How do I check the status of my order?
To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with theposh.in. Select the order you wish to track, And finally click on 'Tracking Code', this link will take you to our courier partner's website wherein you can see the delivery status of your order.
How do I change my email or password?
The moment you sign in, click on 'My Account'. Click on 'Profile', then click on the 'Edit' button. It helps you change your information and then save it.
How do I track my package?
You can track your order by signing into 'My Account'. Click on 'Order History', select the order you wish to track, and finally click on 'Tracking Code'. You will also receive an email notification when your order is dispatched from our warehouse.
What do I do if an item is missing from my shipment?
If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 08390677899 (Monday - Saturday 10 AM to 7 PM) or mail us on info@theposh.in.
What do I do if my tracking number shows an incorrect delivery location?
Please contact our Customer Service at 08390677899 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us info@theposh.in
What do I do if my tracking number does not work?
Please contact our Customer Service at 08390677899 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at info@theposh.in.
How and when can I cancel my order?
You can cancel an order only within 24 hrs of placing the order. For further details read our Cancellation Policy.
If I get a defective/damaged product, will addresshome.com replace it?
Any defective product will be eligible for a return. The moment you receive the order, please inform our Customer Service at 08390677899 (Monday - Saturday 10 AM to 7 PM) or mail us at info@theposh.in. For further details click on the Returns section on this page or go to our Return Policy.
Can I order by Phone?
(Answer will be given by mam)
Payment
How can I make payments for an theposh.in purchase?
Theposh.in offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. We also offer COD.
Are there any hidden charges when I make a purchase on theposh.in?
There are no hidden charges when you make a purchase on theposh.com. The charges you see on the checkout page, before you make payment, are the final prices for your order.
Is it safe to use my Credit card Details?
Yes. Your personal information and security is important to us. We use CCAvenue, a secure online payment gateway and all orders are processed through this system. We strive to ensure that every credit card transaction occurs within a secure environment.
Addresshome.com payment system has a 256-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible on your web browser.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service at 08390677899 for assistance (Monday - Saturday 10 AM to 7 PM).
My computer froze while processing payment. How will I know that my payment wentthrough successfully?
All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Service at 08390677899 for assistance (Monday - Saturday 10 AM to 7 PM). Equally all unsuccessful transactions also receive an email.
Shipping
What are the shipping charges on theposh.in products?
What are the shipping methods available?
Theposh.com offers one methods of shipping. Normal Delivery by surface transport which takes up to 7-10 business days.
How long will it take to receive the ordered products?
For most of our products the following shipping times apply:
For all prepaid orders made through an online payment method, you will receive your order packet within 7 - 10 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.
How will the products be packaged?
All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and air cushions to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 08390677899 (Monday - Saturday 10 AM to 7 PM). We will offer a replacement, depending on your preference and product availability.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).
My items haven't arrived yet. What can I do?
You can track your order by signing in to 'My Account'. Once on the page, click on to 'Order History', then by clicking on 'Tracking Code', you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 08390677899 (Monday- Saturday 10 AM to 7 PM) or mail us info@theposh.in
How will I contact theposh.in for any query regarding shipping?
You can reach our Customer Service at 08390677899 from 10 Am to 7 PM – Monday to Saturday or alternatively email us info@theposh.in
Do you ship outside India?
No.
Return
What do I do if I have received a wrong item?
To make our returns process hassle-free for you, we arrange a reverse pick-up for every product which is wrong-fully delivered or is found defective/damaged by you. All you need to do is inform our Customer Service at 08390677899 (Monday - Saturday 10 AM to 7 PM) or mail us at info@theposh.in For any further details please go through our Return Policy.
How do I return an item?
A product is only eligible for return if you have received a wrong or a damaged product. To ensure that we are able to process your returns accurately and promptly, please read through the following steps, along with this please ensure the guidelines mentioned below them are followed.
STEPS:1. Call our Customer Service to raise a Return Request. You may also choose to mail or submit a support request. (Read the last section of this answer forfurther details.)
2. Mail a picture of the received product clearly depicting the issue (in case of damage/defect) along with your order details.
3. Theposh.in will arrange a reverse pick-up, once the merchandise is back at our warehouse, checked and approved by our Quality Assurance team. The refund process gets initiated.For further details you can read our Return Policy.
GUIDELINES:- Product must be returned with the original packaging intact,including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. You may contact our Customer Service at 08390677899(Monday - Saturday 10 AM to 7 PM) or mail us info@theposh.in, to initiate the return process. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form. You will receive a Request ID, which you can refer to our customer service executive, during any follow up calls.Please For any further details, kindly read our Return Policy.
How will I be refunded?
Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24 hours.All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
How long does it take to receive a refund?
All refunds will be processed after receiving the merchandise back at our warehouse, and after an approval of our Quality Assurance team.
Store Credits: The fastest way of refund, they are processed within 24 hours.
Credit / Debit Cards: Refund is processed within 7 working days, this shows in your next billing.
Net-banking: The Refund amount is credited to your account within 5 days from the date of approval of the refund..
Will I have to pay for shipping the product back to you?
No there will be no shipping charges. To make our returns process hassle-free for you, we arrange a reverse pick-up for every product which is wrong-fully delivered or is found defective/damaged by you. All you need to do is inform our Customer Service at 08390677899 (Monday - Saturday 10 AM to 7 PM) or mail us at info@theposh.in For any further details please go through our Return Policy.
Product Review
How to Review your products?
To review the products, you first need to sign in or register yourself with The Posh. Choose the product, click on the 'Review' option on the product page to rate and review.
How much time does it take to publish a review?
It will take 2-4 working days for us to publish a review.
How many products can I review?
As a user, you can review as many products you want. But, we would highly suggest you to review the products you purchased or used. So, as to benefit other customers as well.
Brand Merchandise
What is a wishlist?
The wishlist keeps track of products you love and want. To start your wishlist, you will first need to be registered with theposh.in. While you are browsing through the website, you can bookmark your favourite products by going into their details page and clicking the wishlist checkbox. You can sign in to your account any time later, go to 'Wishlist' and can directly place an order from there.
When can I expect new product(s) to be listed on your website?ake to get my orders?
We are constantly updating our product range so we invite you to visit our website frequently. We will also keep you posted on all the happenings via our newsletters. To receive our newsletters you have to either sign up or subscribe by filling your email in the box located at the bottom right corner of each page.
How do I find if a product is available in stock?
Availability of each product is mentioned on the product page. If it is not available, it will show 'Sold Out'.
How can I provide feedback about a product?
We look forward to hearing feedback about our website and our product(s). You can click on the feedback button on the left side of any page, which opens up a quick form for you to fill. You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback at Mail id info@theposh.in or call us at 08390677899 from 10 Am to 7 PM – Monday to Saturday. Note: Actual products may differ slightly in appearance to images shown due to varying screen resolutions and lighting effects during photography.
Where is Address Home Head Office located?
Our address is: Head Office – Address POSH, adalat road, Aurangabad. Maharashtra, 431001